The owner of the Kyle & Jackie O Show has been handed an 18-month enforceable undertaking by the media watchdog for failing to address breaches against the controversial show.

ARN Media has been accused of breaching its complaint handling under the Commercial Radio Code of Practice, according to the Australia Communications and Media Authority (ACMA).

Commercial radio broadcasters are given 30 days to respond to code complaints, one of which was handed to the show in October 2025.

ACMA found between August and September 2024, the Sydney licensee, Commonwealth Broadcasting Corporation, received seven code complaints.

However, only one of the seven complaints filed against the Kyle & Jackie O Show were addressed, it said.

The Melbourne licensee, Double T Radio, was handed 15 code complaints, of which nine were not responded to within the 30-day period.

The Melbourne licensee previously breached the code in March 2025, ACMA said.

“The court-enforceable undertaking requires the licensees to report to the ACMA on their processes for managing listener complaints as well as any changes or improvements made. All staff involved in complaint handling will also be required to undertake training on compliance with relevant provisions of the code,” the enforcement action read.

Staff must undergo their training within six months of the undertaking and then complete it again in 15 months.

ARN is also required to provide a report to ACMA within three months, complete with the process for receiving, assessing, categorising and responding to the complaints, and must detail their governance and oversight for the process.

Co-hosts Kyle Sandilands and Jackie Henderson are both suing ARN Media and its subsidiary Commonwealth Broadcasting Corporation, after their 10-year $100m contracts were ripped up following an on-air fight between the co-hosts.

Amid the fallout of the two controversial hosts, ARN boss Michael Stephenson revealed there was a $28m hit to the company’s revenue – the majority of which was due to advertisers pulling the plug due to “brand safety”.

“Metro radio revenues declined by $28m,” he told shareholders at the annual general meeting in North Sydney on Thursday.

“Six million dollars can be attributed to a tough advertising market, the remaining $22m is related to clients who had chosen not to advertise with ARN because of issues relating to brand safety.

“Over time, we expect a significant percentage of the $26m of revenue that was lost last year because of brand safety concerns to return, improving both our metro radio revenue and revenue share.”