Bank plans to increase staff skills

Nicolette BarbasSouth Western Times
NAB CEO Ross McEwan with Lighthouse Hotel general manager Christina Mitchell and functions manage Adele Myers during his visit to Bunbury.
Camera IconNAB CEO Ross McEwan with Lighthouse Hotel general manager Christina Mitchell and functions manage Adele Myers during his visit to Bunbury. Credit: Picture: Nicolette Barbas, Nicolette Barbas Picture:

The National Australia Bank is investing in its local staff by providing opportunities for further education and accreditation.

Earlier this year NAB chief executive officer Ross McEwan paid a visit to Bunbury during his three-week tour around Australia.

“One theme that came through strongly was that regional communities value having their local banker,” Mr McEwan said.

“I came away from this visit knowing we must invest in our local leaders to make them more engaged.

“By listening to and supporting our customers we are starting to re-earn their trust and the only way we are going to keep earning it is if we get the basics right every time.”

Moving forward, Mr McEwan said the bank would focus on two things: serving customers well and investing in the bank’s colleagues.

“We have decided to pay for every one of our 34,000 colleagues to receive a unique level of education and accreditation in what will be an industry first in Australia,” he said.

“I want to equip my colleagues by investing in giving them the skills and knowledge to make the right decision, no matter what circumstances we face in Australia.”

NAB Bunbury managing partner David Gulberti welcomed Mr McEwan’s announcement.

“I have been employed by NAB for 35 years and look after a team that covers most of the South West and we are all really excited for this opportunity,” he said.

“As the industry continues to change, I think this kind of investment allows us to develop our skills and knowledge and better serve our customers and community.

“I look forward to seeing myself and my colleagues’ skills set improve.”

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