Bunbury customers navigate a maze to safe service

Nicolette BarbasSouth Western Times
Bunbury Drive In Chemist pharmacy manager Lara Torr said the business is doing all they can to put the customers health first.
Camera IconBunbury Drive In Chemist pharmacy manager Lara Torr said the business is doing all they can to put the customers health first. Credit: Nicolette Barbas

Bunbury Drive-In Chemist staff are taking preventative measures to protect themselves and their customers from being at risk of the coronavirus.

With everyone’s best interests at heart, the drive-in chemist has installed purpose-built pods so both customers and staff can feel safe when coming into the store.

“On a normal day we can have around 20 people in the store at one time,” pharmacy manager Lara Torr said.

“It was getting to a point where we couldn’t rely on people to make good judgments and keep enough distance between one another, so we made extensive changes to the internal (design) of the pharmacy.

“Keeping our customers and staff safe is our main priority.”

At first glance, the new-look chemist has a maze-like appearance, but navigating your way through the pods is easier than you think.

“Customers can come to a window, let us know what they are after and we will run around the store and pick it up for them,” she said.

“We are also offering free home delivery and asking customers to reach out and get people to contact us via phone, internet of Facebook before coming into the store.”

With more than 30 staff members, the chemist has implemented a rotating roster.

“We have two teams running throughout the day — team A and team B,” she said.

“One team works the morning shift and the other works the evening and we close for one hour a day to avoid them crossing over.

“We are really proud of what we have done and want customers to know we are trying to do everything we can to put theirs and our staff member’s health first.”

Get the latest news from thewest.com.au in your inbox.

Sign up for our emails