NAB Bunbury staff have “can-do attitude”

Nicolette BarbasSouth Western Times
NAB CEO Ross McEwan with Lighthouse Hotel general manager CHristina Mitchell and functions manage Adele Myers.
Camera IconNAB CEO Ross McEwan with Lighthouse Hotel general manager CHristina Mitchell and functions manage Adele Myers. Credit: Nicolette Barbas

Just three months into his new role as NAB Chief Executive Officer, Ross McEwan is in the middle of a three-week tour around Australia, meeting colleagues and customers and getting the lay of the land.

After meeting with staff in the Bunbury office, Mr McEwan was blown away by their energetic and can-do attitude.

“When you get away from the big city centres you get that passion and honesty from staff, which is what I have seen here in Bunbury,” he said.

“These staff members have seen a lot of things come and go and are more than happy to tell me what needs fixing, what is working well and who is doing a great job.

“It’s that open approach from staff that makes coming out here worth while.”

With more than 30 years of experience in the finance, insurance and investment industries, Mr McEwan said getting out and talking to staff is the only way to improve and move forward.

“Being a big business bank it’s important I get out and talk to businesses banking customers.

“You need to spend the time walking with your customers at a pace they are comfortable with rather than running in front of them.”

Owner of Pantlin and Associates, Terry Pantlin said he was grateful to have the opportunity to meet the new CEO and share some insight from a business owner’s perspective.

“It was great to be able to talk to someone at that level and explain my thoughts with someone who was genuinely prepared to listen,” Mr Pantlin said.

“I was able to get some feedback and find out the direction the bank is taking with a new CEO on board.”

“Being new in his role, I think the feedback Ross has collected on his trip will help him steer the new ship.”

Going forward, Mr McEwan said the bank will be working on adapting to circumstances that work for a customer and avoiding a ‘one thing fits all’ approach.

“We will really be looking at is how to make the use of technology available to customers so that they can do things when they want to at a time when they are ready for it as opposed to having to come to us or us delivering for them.”

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