WA Uber passengers rank lowest in the nation despite near-perfect score of 4.78

West Australian passengers are officially on Santa’s naughty list after fresh polling revealed Perth Uber riders had the lowest rating in the nation.

Uber on Monday released its average rider ratings for 2025, revealing Aussie passengers were so well-behaved that even WA’s near-perfect score of 4.78 earnt it the wooden spoon for the third year in a row.

Passenger ratings are evaluated by Uber drivers after each trip and are scored between one and five, and are based on the riders last 500 trips.

Queensland experienced a Christmas miracle with the Gold Coast, Sunshine Coast and Cairns taking out first place with an average rating of 4.88, closely followed by Newcastle and Darwin at 4.86.

Launceston and Hobart came in third with an average rating of 4.85, followed by Wollongong, Sydney, Geelong and Canberra at 4.83.

Brisbane and Melbourne were next at 4.80, followed by Adelaide and Perth at 4.78.

The Northern Territory scored the highest average rating per State with a stellar score of 4.86, followed by Tasmania (4.85), New South Wales (4.84), Queensland (4.83) and the Australian Capital Territory (4.83).

Victoria (4.80), South Australia (4.78) and WA (4.78) all fell below the national average of 4.82.

A spokesperson for Uber said one of the top reasons for low ratings was passengers rushing out of the car and slamming the door behind them.

They encouraged passengers to be polite, say hello and treat rideshare vehicles with respect, adding that each ride was a chance for passengers to earn their way back into Santa’s good books.

“They say West is best and we know WA riders have everything it takes to get their ratings on the nice list for 2026,” the spokesperson said.

“Our driver partners tell us the riders who consistently get top marks aren’t doing anything extraordinary — it’s the simple things that make the biggest difference.

“A quick hello, being ready at pick-up, treating the car with care and ending the trip on a positive note all go a long way — and the stars tend to follow.”

Uber said all passengers and drivers deserved respect, and said inappropriate behaviour and unwanted contact was not permitted.

“We believe that everyone should feel supported and welcomed,” the community guidelines read.

Passengers can deep dive their rider ratings and uncover their naughty or nice list by heading to the app’s Privacy Centre.