The joy of blissful sleep

Air New Zealand is set to revolutionise economy class travel from the middle of this year when its Skynest sleeper pods enter service on ultra-long-haul, Boeing 787-9 Auckland-New York services.

Air New Zealand has focused on sleep more than any airline in the world. Chief customer and digital officer Jeremy O’Brien says over many years of research, it has learned that a good night’s sleep, and more space and comfort are what customers crave.

New Zealand’s location puts it in a unique position to lead on the ultra-long-haul travel experience, he says.

“We have zeroed in on sleep, comfort and wellness because we know how important it is for our customers to arrive well-rested. Being a small country at the bottom of the world, long-haul travel is vital to keeping us connected and allow tourists to visit our beautiful country. That’s why we put a lot of thought into the products we offer our customers to ensure they get a good rest, no matter the cabin.”

Since 2011, the airline has been offering economy class passengers increased comfort with the ability to book its Skycouch, which converts three economy seats to a lie-flat bed.

“Skycouch has been extremely successful. It’s one of our most popular cabin products, particularly amongst families travelling,” Jeremy says.

“While our Skycouch has already changed the way economy travellers can stretch out and relax, we recognised for ultra-long-haul travel, there was more we could do to enhance the in-flight sleep experience which led to the development of Skynest.”

Skynest is the result of five years and 170,000 hours of extensive research and design. It comprises a six-pod configured sleep zone, which will be available for purchase in four-hour sessions. The pods will feature a full-size pillow, sheets and blanket, ear plugs, a separate reading light, personal device USB outlet, ventilation outlet and lighting designed for rest. Bedding will be changed between each session.

“New Zealand’s unique position in the world means many of our international flights are long haul, so providing lie-flat options like Skycouch and now Skynest are a game changer for economy travellers,” he says.

“This offering reflects our commitment to pushing the boundaries of comfort and rest, ensuring every customer can arrive refreshed and ready for their next adventure.”

Jeremy adds that the airline has always pushed the boundaries with its on-board products noting, for example, in 1950 it was the first airline to boil water at 30,000 feet.

The airline has yet to start selling Skynest but says it will reveal more soon.